Anonymous
map-marker Brooklyn, New York

Website a trash my 15 year old son can do better coding then there embarrassing representation of a state ran website.

Very slow and unresponsive, glitches can happen at any page. Just recently I had to restarts my password because it was expired (whatever that means)but I changed it the day prior because it said the same thing. Now when I get asked the secret questions to change password, they changed up the last question that I answered the other day and it tells me that I got all the questions wrong when I know the first two questions are right.
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User's recommendation: *** no

Ivonne R Qzj

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Verified Reviewer

Question

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Hi , my name is Ivonne Y Rosario, DOB 12/30/1972

Eight years ago I moved from Rochester NY to Florida,

I have to renew my drivers license,but there is a block, because I didn't know I have a suspension termination fee of 50.00, I spoke to someone in DMV from Rochester, they told me to pay it online , so I go ahead online to pay but that page asking me the drivers licence which I don't have since I live in Florida then click that page then comes up a blank page saying "This site can't be reached" and I keep calling and there no answer my call only machine, is there is a way to pay talking with a representative, my phone number is 727-324-**** can someone help me please, I will very appreciate a lots.

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User's recommendation: I hope they will help me soon .

Aurelia P Uag

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Verified Reviewer
| map-marker Cicero, New York

No option to speak with a live Person relating to a Drivers responsibility Test or any other DMV related issue.

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The true rating I would like to give is 0, however, the system does not allow for a 0 rating option. Try as I may for months, I have not been able to speak with a DMV agent, numerous # are provided on line, all automated with no option to speak with a live someone. The only suggestion to go on line for more of the same useless nothing. Below sub par/non existing service. Beyond disappointing. I am disgusted with this whole process. And this is suppose to be a Government run Department and service. 0 rating across the board. Total garbage/useless.
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Loss:
$300
Cons:
  • No live agents to service customers
  • No acknowledge payment for driver responsibility test

Preferred solution: To speak with a live agent who knows their job and can provide Customer service.

User's recommendation: Whatever you do do not get a speeding ticket or any kind of ticket in New York State. They provide no service Agents to provide service.

jack b Hic

Bad test instructor

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amy from the dmv who gives road tests is the worst *** instructor. she failed me and my friend for no reason. the *** grabbed the wheel while I was doing a turn. imo that should be considered unsafe and she shouldn't administer tests. she is also so rude and has a stick up her *** for no reason.
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Cons:
  • Amy the drivng instructor

User's recommendation: if you get amy just rebook your test before the results come out

Howard R Xut

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Verified Reviewer

Replace Plate front

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Auto accadent 1 f plate destroyed need 1. And i cant get it typical ny gov sucks. Now ny wants me to write more y barther never gets better its ny commy state gov.
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Preferred solution: 1 replacement plate

User's recommendation: Dont bather ny will screw u anyway

Peter L Lqm

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Verified Reviewer
| map-marker Las Vegas, Nevada

Agent who couldn't speak english well just hung up on me

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Terrible professionalism by phone agent. Had called but she was really dense. I requirested to speak with supervisor because communication was terrible. She just hung up on me! Sad to say, not suprised with NY DMV
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Anonymous
map-marker Hagaman, New York

DMV sent me a text message

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Just trying to get information on my suspension on my vehicle registration due to lapse in insurance. My questions were answered by the customer service rep.
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User's recommendation: Just be normal and not get upset

Natan Moo

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Verified Reviewer
| map-marker Grand Island, New York

They suck

Recieved a letter yesterday informing me of my licenses suspension effective tomorrow, for not insuring an auto I sold a month before the insurance ended.
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User's recommendation: Move outta ny

Victor J Ylr

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Verified Reviewer

Need to speak to an customer representative

The website tells me to call d m v and to change my address. Then calling d m v tells me to go to the website. Worst customer service ever.
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Preferred solution: Address change

Anonymous
map-marker Union, New Jersey

Dmv help me with the information that I need on time

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I had a problem with my pre license course and I call dmv and they told me how to solve the issue and it works
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Anamaris G

Website to take the permit test is down

New York State DMV - Website to take the permit test is down
Im trying to take my permit test and the website is not working, it keeps saying that the test expired ive been trying to take the test for the longest now and its not working
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Preferred solution: A phone call back

User's recommendation: go in person to take youre permit test because online is always a hassle

Claudia L Jyu

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Verified Reviewer

Help with my license

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No one answered the phone and I keep getting hung up on. This is ridiculous I've called 25 times and the same thing just keeps happening
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Preferred solution: Have someone call me

User's recommendation: Answer the phone

Peter M Yxa

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Verified Reviewer

I am unable to log into my NYSDMV or MYDMV portal

I tried to re-enter my portal and the application keeps asking me to re-enter all of my information, over and over again, I really need some assistance from the web department, Can you or anyone assist me? Every time I call I get options for automation, I need the web assistance department. I need to speak to a person.
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Preferred solution: Help, assistance, communication

User's recommendation: god only knows

Erin G Bgy

Paid my ticket and my license went from suspended to revoked

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Impossible to get a live person on the phone, automated system is a revolving door. Easy to get hung up i On
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Preferred solution: Answers

Hilton S Omq

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Verified Buyer
|

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Verified Reviewer
| map-marker Albany, New York

Refund on Double Payment

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New York State DMV - Refund on Double Payment
New York State DMV - Refund on Double Payment - Image 2
New York State DMV - Refund on Double Payment - Image 3
Original review Nov 19, 2022

Good Day,

On Monday, November 14, 2022, sat the Learner's Permit Test and passed. I did my photo taking and eyes screening.

I made my payment from my Chime debit card of US$ 64.25, and a payment receipt was given to me and I signed on it.

I later realized that my Date of Birth wasn't correct.

Instead of February 6, I saw December 6.

I later informed the DMV Staff who was attending to me, and she said it was a fault from her side, and she's canceling the Process to redo.

I asked her whether I will pay another money because the fault was hers, she said no. She said she will redo the process and I will pay the same old money o earlier paid but will be refunded after a day.

I again used my Chime Debit card and paid the US$ 64.25 with expectations of being refunded the next day, which was Tuesday.

Today is Saturday, which is 5 days from the payment date, I haven't seen my refund.

How can I get my refund?

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Loss:
$64

Preferred solution: Full refund

Anonymous
map-marker Delmar, New York

Motor vehicle accident report

I was never able to talk to a live person. I saw online that I was able to get the motor vehicle accident report online by paying 7.00 and 15.00 and have it downloaded or emailed to me. But I could not do the search or pay for it. I called my local dmv. They told me to call the 800 number. That was worthless. I couldn't get thru to a human. I tried the virtual assistant, that was even worse. Trying to get thru to an actual person is hopeless.
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User's recommendation: Go to your local dmv. Maybe they aren't totally stupid.

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